Terms of service

OVERVIEW

Welcome to Mistico Artisan!

Throughout these Terms of Service, the terms "Mistico Artisan," "we," "us," and "our" refer to Mistico Artisan, the owner and operator of this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which provides the secure e-commerce platform that enables us to offer our products and services to customers around the world.

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies referenced on our website, govern your access to and use of our Services and describe your rights and responsibilities as a customer.

Please read these Terms carefully before using our website or placing an order. They contain important information regarding your legal rights, limitations of liability, disclaimers, and the conditions under which we provide our products and services.

By accessing, browsing, or using our website, creating an account, or purchasing any product, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, available at:

https://misticoartisan.com/policies/privacy-policy

If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.

Mistico Artisan specializes in authentic handmade products created by skilled artisans from Colombia and carefully selected artisan communities around the world. Because many of our products are handcrafted, slight variations in color, texture, natural materials, dimensions, weaving patterns, leather grain, wood grain, hand painting, and other artistic details are natural characteristics of genuine artisan craftsmanship and are not considered defects. These unique variations are part of what makes every piece authentic and one of a kind.

SECTION 1 – ACCESS AND ACCOUNT

By accessing or using our Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained the necessary consent from a parent or legal guardian to allow any minor dependents to use our Services.

To access certain features of our website, create an account, or purchase products, you may be required to provide personal information, including your name, email address, billing address, shipping address, payment information, and other details necessary to process your order.

You agree that all information you provide is accurate, complete, current, and truthful. You are responsible for keeping your account information up to date and for maintaining the confidentiality of your login credentials.

You are solely responsible for all activities that occur under your account. Mistico Artisan is not responsible for any unauthorized access resulting from your failure to protect your account credentials.

Accounts are intended for personal use only and may not be transferred, sold, assigned, shared, or licensed to any other individual or entity without our prior written consent.

We reserve the right to suspend or terminate any account that contains false information, is used for fraudulent activities, violates these Terms of Service, or compromises the security or integrity of our website or customers.

SECTION 2 – OUR PRODUCTS

At Mistico Artisan, we are committed to presenting our products as accurately as possible through detailed descriptions and high-quality photographs. However, because many of our products are handmade by skilled artisans, each piece is unique and may naturally vary in color, texture, size, shape, weaving patterns, wood grain, leather grain, natural fibers, hand-painted details, or other artisan characteristics.

Product images are intended to represent the item as accurately as possible. However, actual colors and appearance may vary depending on your device, screen settings, lighting conditions, and display configuration.

Many of our products are handcrafted using natural materials such as leather, wood, natural fibers, ceramics, textiles, and precious metals. Small variations and imperfections are part of the authentic handmade process and should not be considered defects, but rather characteristics that make each piece unique.

For jewelry made from precious metals, including 18K gold products, slight differences in color, finish, or handcrafted details may occur due to the artisan manufacturing process. Product weights and dimensions are approximate unless otherwise stated.

We make every reasonable effort to ensure that all product descriptions, specifications, dimensions, prices, availability, and images are accurate. However, we do not guarantee that all information on our website is always complete, current, or error-free. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

All product descriptions, prices, availability, and specifications are subject to change without notice at our sole discretion.

We reserve the right to discontinue any product, limit available quantities, refuse orders, or restrict sales to any individual, geographic region, or jurisdiction whenever necessary.

SECTION 3 – ORDERS

By placing an order through our website, you are submitting an offer to purchase the selected products. All orders are subject to acceptance and availability. Mistico Artisan reserves the right to accept, refuse, limit, or cancel any order at our sole discretion and for any lawful reason.

An order is considered accepted only after your payment has been successfully authorized and processed, and you receive an order confirmation from us. In certain situations, we may contact you to verify your order before processing or shipping it.

Please review your order carefully before completing your purchase. Once an order has been processed or shipped, it may no longer be possible to modify or cancel it. If you need assistance, please contact us as soon as possible at:

infomysticalartisan@gmail.com

If we need to refuse, modify, or cancel an order due to product availability, pricing errors, suspected fraud, payment issues, shipping restrictions, or any other legitimate reason, we will make reasonable efforts to notify you using the email address or phone number provided when the order was placed. If payment has already been collected, any approved refund will be processed using the original payment method.

All purchases are subject to our Returns & Refunds Policy, available at:

https://misticoartisan.com/policies/refund-policy

Our products are intended for personal use, gifts, or legitimate business purchases. Unauthorized commercial resale, redistribution, or export of our products without our prior written permission is prohibited.

We reserve the right to limit quantities purchased per customer, household, business, or order, and to decline orders that appear to be placed by dealers, resellers, distributors, automated systems, or any party attempting to abuse our promotions or purchasing policies.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are shown in the currency selected on the storefront at the time of purchase. Unless otherwise stated, prices do not include applicable taxes, shipping fees, customs duties, import taxes, brokerage fees, or other government charges that may apply in the destination country.

Prices, promotions, discounts, product availability, and special offers may change at any time without prior notice. The price charged for your purchase will be the price displayed at the time your order is successfully placed and confirmed. Any applicable discounts or promotional offers will be reflected in your order confirmation.

From time to time, Mistico Artisan may offer promotional campaigns, coupon codes, seasonal discounts, or special pricing. These promotions are subject to their own terms and conditions. If there is any conflict between the terms of a promotion and these Terms of Service, the promotional terms will prevail for that specific promotion.

Prices displayed on our website may differ from prices offered through third-party marketplaces, retail partners, wholesale platforms, trade shows, or other sales channels. We reserve the right to establish different pricing, promotions, and product availability for each sales channel.

You agree to provide accurate, complete, and current billing, payment, shipping, and contact information for every purchase. You are responsible for keeping your account information up to date so we can process your orders and contact you if necessary.

By placing an order, you represent and warrant that:

• You are authorized to use the payment method provided.
• All billing and payment information is accurate and complete.
• Your payment provider will honor the transaction.
• You agree to pay all charges associated with your purchase, including the product price, shipping costs, applicable taxes, and any additional fees disclosed before checkout.

Mistico Artisan reserves the right to refuse, cancel, or limit any order if we suspect fraudulent activity, unauthorized transactions, pricing errors, payment verification issues, or violations of these Terms of Service.

In the event of an obvious pricing error or technical issue affecting the displayed price of a product, we reserve the right to cancel the order before shipment and issue a full refund if payment has already been collected.

SECTION 5 – SHIPPING AND DELIVERY

Mistico Artisan proudly ships to customers around the world. Shipping availability, delivery times, shipping methods, and shipping costs may vary depending on the destination country, carrier availability, and the products ordered.

Estimated delivery times displayed on our website are provided for informational purposes only and are not guaranteed. Delivery dates may be affected by weather conditions, customs inspections, transportation delays, public holidays, labor disruptions, natural disasters, or other events beyond our reasonable control.

Once your order has been shipped and accepted by the shipping carrier, ownership of the products and the risk of loss or damage transfer to the customer, except where otherwise required by applicable law.

Customers are responsible for providing a complete and accurate shipping address. Mistico Artisan is not responsible for delays, additional shipping charges, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

International orders may be subject to customs inspections, import regulations, duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated during checkout or on the product page, these charges are the responsibility of the customer.

For certain destinations, including eligible orders shipped to the United States, customs duties and import charges may already be included in the purchase price under our Delivered Duty Paid (DDP) shipping program. When applicable, this will be clearly indicated before completing your purchase.

If a package is returned to us due to an incorrect address, refusal of delivery, failure to claim the package, or any reason attributable to the customer, the customer may be responsible for any return shipping costs, reshipping fees, customs charges, or other related expenses before the order can be resent.

If your package appears to be lost or significantly delayed, please contact us at:

infomysticalartisan@gmail.com

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue whenever possible.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Mistico Artisan website, including but not limited to our logo, brand name, website design, text, product descriptions, photographs, graphics, icons, videos, banners, page layouts, digital downloads, and other original content created by or for Mistico Artisan, is the property of Mistico Artisan or is used under license or with permission, and is protected by applicable copyright, trademark, and other intellectual property laws.

Many of the products offered through our store are authentic handmade creations produced by independent artisans, artisan workshops, cultural communities, authorized manufacturers, or trusted suppliers from Colombia and other regions of the world. The intellectual property rights related to the artistic design or traditional craftsmanship of those products remain with their respective creators or rights holders where applicable.

The purchase of a product from Mistico Artisan does not grant any ownership or intellectual property rights beyond the personal ownership of the physical item purchased.

You may not copy, reproduce, modify, distribute, republish, sell, license, scrape, or otherwise use any photographs, product descriptions, website content, graphics, logos, or other original materials published on our website without our prior written permission.

Commercial use of our product photographs, listing descriptions, branding, website content, or other original materials is strictly prohibited.

The names "Mistico Artisan", our logo, branding elements, slogans, and other distinctive brand identifiers are trademarks or proprietary assets of Mistico Artisan and may not be used without our prior written consent.

Nothing contained within these Terms shall be interpreted as granting any license or right to use any intellectual property belonging to Mistico Artisan, Shopify, our suppliers, artisans, manufacturers, licensors, or any third party except as expressly permitted by applicable law.

All other trademarks, company names, product names, logos, and brands appearing on our website remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

From time to time, Mistico Artisan may provide access to optional third-party tools, applications, integrations, plugins, payment services, shipping platforms, marketing services, artificial intelligence tools, analytics services, or other resources that are owned and operated by independent third parties.

These tools are provided solely for your convenience and are made available on an "as is" and "as available" basis. Mistico Artisan does not own, control, monitor, endorse, or guarantee the availability, accuracy, security, functionality, or performance of any third-party tool or service.

Your use of any optional third-party tool is entirely at your own risk and discretion. Before using any third-party service, you should review its own terms of service, privacy policy, and other applicable policies.

Mistico Artisan shall not be responsible for any loss, damage, interruption, data loss, security issue, or other consequence arising from your use of third-party tools, websites, software, services, or applications.

We may introduce new features, technologies, integrations, or third-party services in the future to improve your shopping experience. Any such additions will automatically become part of our Services and will be governed by these Terms of Service unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links, integrations, embedded content, or references to third-party websites, applications, social media platforms, payment providers, shipping carriers, marketplaces, or other online services that are owned and operated by independent third parties.

These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, recommendation, or approval by Mistico Artisan of any third-party website, product, service, or content.

Once you leave our website or interact with a third-party service, you do so at your own risk. We do not control, monitor, or guarantee the accuracy, availability, security, privacy practices, products, services, or content provided by any third party.

Mistico Artisan shall not be responsible or liable for any loss, damage, claim, delay, data breach, transaction, or other consequence arising from your use of any third-party website, platform, application, payment provider, shipping carrier, marketplace, or service.

We encourage you to carefully review the privacy policies, terms of service, refund policies, and other applicable policies of any third-party website or service before providing personal information or completing any transaction.

Any questions, complaints, claims, disputes, or requests relating to products, services, or content offered by third parties should be directed to the applicable third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Mistico Artisan is powered by Shopify, which enables us to provide our products and services through a secure e-commerce platform. However, all purchases, transactions, customer support, returns, refunds, and any contractual relationship arising from your use of our website are made directly with Mistico Artisan.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Mistico Artisan, including but not limited to product quality, order fulfillment, shipping, returns, refunds, warranties, customer service, or any injury, loss, or damage arising from products or services purchased through our website.

To the fullest extent permitted by applicable law, you expressly release Shopify, its affiliates, officers, directors, employees, and service providers from any claims, damages, liabilities, or disputes arising from or related to your purchases or transactions with Mistico Artisan.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us. All personal information collected through our website and Services is handled in accordance with our Privacy Policy, which is available at:

https://misticoartisan.com/policies/privacy-policy

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, storage, and disclosure of your personal information as described in our Privacy Policy.

Our online store is powered by Shopify. As part of providing our Services, Shopify may collect, process, and store certain personal information relating to your use of our website, purchases, and interactions with our store. This information may be processed by Shopify and its authorized service providers in accordance with Shopify's own Privacy Policy, available at:

https://www.shopify.com/legal/privacy

To provide our products and services, certain information you submit may also be shared with trusted third-party service providers, including payment processors, shipping carriers, fraud prevention services, analytics providers, marketing platforms, and other technology partners, only to the extent necessary to operate our business and fulfill your orders.

For complete details about how Mistico Artisan collects, uses, stores, protects, and shares your personal information, please review our Privacy Policy available on our website.

SECTION 11 – FEEDBACK, REVIEWS, AND USER CONTENT

We welcome and appreciate your ideas, suggestions, comments, reviews, photographs, videos, testimonials, and other content ("Feedback") that you voluntarily submit through our website, email, social media channels, or any other communication with Mistico Artisan.

By submitting Feedback, you grant Mistico Artisan a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use your Feedback for any lawful purpose, including customer service, website improvements, marketing, advertising, social media, product promotion, and business operations, without additional compensation unless required by applicable law.

You represent and warrant that:

• You own or have the necessary rights to submit the Feedback.
• Your Feedback does not infringe the intellectual property, privacy, publicity, or other legal rights of any third party.
• Your Feedback is truthful and does not contain false, misleading, fraudulent, defamatory, abusive, obscene, unlawful, or offensive content.
• You have disclosed any material relationship or compensation received in connection with your Feedback when required by applicable law.

Mistico Artisan is under no obligation to:

• Keep any Feedback confidential.
• Respond to every submission.
• Publish or display any Feedback.
• Provide compensation for any Feedback submitted.

We reserve the right, but not the obligation, to review, edit, refuse, moderate, or remove any Feedback at our sole discretion if we believe it violates these Terms of Service, applicable laws, the rights of others, or the standards of our community.

You may not submit content that contains viruses, malware, malicious code, automated spam, fraudulent information, impersonation of another person, or any material intended to interfere with the operation, security, or integrity of our website or Services.

Customer reviews and photographs may be displayed on our website, social media platforms, marketing materials, advertisements, or other promotional channels to help other customers better understand our products and services.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

While we strive to ensure that all information on our website is accurate, complete, and up to date, occasional typographical errors, inaccuracies, omissions, or technical issues may occur. These may relate to product descriptions, specifications, dimensions, pricing, photographs, availability, promotions, discounts, shipping rates, delivery estimates, customs information, or other content displayed through our Services.

Mistico Artisan reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice. We may update or modify product information, pricing, availability, shipping details, or other content whenever necessary.

In the event that a product is listed with an incorrect price, incorrect product information, or becomes unavailable due to inventory synchronization, technical errors, supplier updates, or other circumstances beyond our reasonable control, we reserve the right to refuse, cancel, or limit any order before shipment, even if your order has already been placed or payment has been authorized.

If your order is cancelled after payment has been processed, we will notify you promptly and issue a full refund using your original payment method.

The content published on our website is provided for general informational purposes and should not be interpreted as a guarantee that every product description, photograph, specification, or availability will always remain current or error-free.

SECTION 13 – PROHIBITED USES

You may access and use our Services only for lawful purposes and in accordance with these Terms of Service.

You agree not to use our website, products, or Services, directly or indirectly, to:

• Violate any applicable international, federal, provincial, state, or local laws or regulations.
• Infringe or violate the intellectual property rights, privacy rights, or other legal rights of Mistico Artisan or any third party.
• Submit false, misleading, fraudulent, or inaccurate information.
• Harass, threaten, abuse, intimidate, discriminate against, or otherwise harm our employees, customers, business partners, artisans, suppliers, or any other person.
• Upload, publish, or transmit unlawful, defamatory, obscene, offensive, hateful, or otherwise objectionable content.
• Send unsolicited advertising, spam, phishing emails, chain letters, or other unauthorized promotional communications.
• Impersonate another person, business, or organization, or falsely represent your identity or affiliation.
• Interfere with or disrupt the operation, security, performance, or availability of our website or Services.

In addition, you agree not to:

• Upload or transmit viruses, malware, ransomware, malicious code, or any other harmful software.
• Copy, reproduce, distribute, republish, scrape, download, extract, sell, license, or commercially exploit any part of our website, product listings, photographs, descriptions, graphics, or other content without our prior written permission.
• Collect, harvest, or store personal information belonging to other users.
• Use robots, bots, spiders, crawlers, automated scripts, artificial intelligence agents, data mining tools, scraping software, or any automated technology to access, copy, monitor, or extract information from our website without our prior written authorization.
• Attempt to bypass, disable, interfere with, or circumvent any security feature, authentication system, access restriction, CAPTCHA, robot exclusion mechanism, or other protective technology implemented on our website.
• Engage in any activity that could damage, overload, interfere with, or negatively affect the operation of our Services or the experience of other users.

Mistico Artisan reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate access to our Services, cancel orders, remove user accounts, or take any other appropriate action without prior notice if we determine that these Terms of Service have been violated or that any activity poses a risk to our business, customers, partners, or website.

SECTION 14 – AI AGENTS, AUTOMATED TOOLS, AND SOFTWARE AGENTS

14.1 These Agent Terms apply whenever any artificial intelligence agent, automated software, bot, crawler, scraper, autonomous application, or similar technology ("Agent") accesses, interacts with, or uses any part of our Services on behalf of any individual or organization.

14.2 No Agent may access or interact with our Services unless it clearly identifies itself as an automated system and fully complies with these Terms of Service and any applicable technical restrictions implemented by Mistico Artisan.

14.3 Mistico Artisan reserves the right to restrict, monitor, limit, suspend, or block access by any Agent at any time, with or without prior notice, through technical, contractual, or legal measures.

14.4 Any Agent accessing our Services must:

• Clearly identify itself as an automated system in all applicable HTTP/HTTPS requests, including an appropriate User-Agent identifier.

• Not impersonate a human user or attempt to conceal its automated nature.

• Not bypass CAPTCHAs, authentication systems, access controls, robot exclusion mechanisms, rate limits, or other security measures.

• Not scrape, copy, extract, reproduce, or collect website content, product information, pricing, images, descriptions, customer information, or other data without our prior written authorization.

• Respond truthfully whenever our Services request confirmation regarding whether the interaction is performed by a human or an automated system.

• Comply with all technical, legal, and operational restrictions established by Mistico Artisan.

Failure to comply with these requirements may result in immediate suspension or permanent blocking of access to our Services, as well as any other legal remedies available under applicable law.

SECTION 15 – TERMINATION

Mistico Artisan reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate your access to our website, Services, or any part thereof if we believe that you have violated these Terms of Service, applicable laws, engaged in fraudulent or abusive conduct, or otherwise acted in a manner that may harm Mistico Artisan, our customers, artisans, suppliers, business partners, or the integrity of our Services.

We also reserve the right to refuse future orders or discontinue providing Services to any customer when reasonably necessary to protect our business or comply with legal obligations.

Termination of your access does not relieve you of any obligations or liabilities incurred prior to the termination date, including payment obligations, outstanding balances, or any other responsibilities arising from your use of our Services.

The termination of these Terms shall not affect any rights or obligations that, by their nature, are intended to survive termination. These include, but are not limited to:

• Intellectual Property
• Feedback, Reviews, and User Content
• Privacy Policy
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Governing Law
• Dispute Resolution
• Any payment obligations or other provisions that by their nature should survive termination.

Nothing in this Section limits any other legal rights or remedies available to Mistico Artisan under applicable law.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information provided on or through our Services is made available for general informational purposes only. While Mistico Artisan makes reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information are accurate and up to date, we do not guarantee that all information is complete, accurate, reliable, current, or free from errors.

Because many of our products are handmade using natural materials and traditional artisan techniques, slight variations in color, texture, dimensions, finish, craftsmanship, and other characteristics are normal and should not be considered defects. Product photographs are intended to represent the products as accurately as possible; however, actual appearance may vary depending on screen settings, lighting conditions, and the handmade nature of each item.

EXCEPT AS EXPRESSLY STATED BY MISTICO ARTISAN, THE SERVICES, WEBSITE, AND ALL PRODUCTS OFFERED THROUGH OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABILITY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT.

Mistico Artisan does not warrant that:

• The Services will always be uninterrupted, secure, timely, or error-free.
• The website will always be free from viruses, malware, or other harmful components.
• Any defects or technical errors will always be corrected immediately.
• The results obtained from using our Services will meet every customer's individual expectations.

Some jurisdictions do not allow the exclusion or limitation of certain warranties. In those jurisdictions, the above exclusions and limitations shall apply only to the maximum extent permitted by applicable law.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MISTICO ARTISAN, ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, PARTNERS, SUPPLIERS, ARTISANS, SERVICE PROVIDERS, LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND.

THIS INCLUDES, WITHOUT LIMITATION:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Loss of savings
• Loss of data
• Business interruption
• Replacement costs
• Shipping delays
• Customs delays
• Import restrictions
• Carrier errors
• Product misuse
• Or any other commercial or economic loss arising from your use of our Services or products.

Mistico Artisan shall not be liable for any damages arising from:

• The use or inability to use our website or Services.
• Errors, omissions, inaccuracies, or interruptions on the website.
• Technical failures, server outages, or internet connectivity issues.
• Delays caused by shipping carriers, customs authorities, government agencies, weather conditions, strikes, natural disasters, or other events beyond our reasonable control.
• Slight variations in handmade products resulting from artisan craftsmanship or the use of natural materials.
• The misuse, improper handling, modification, or improper care of any product after delivery.

Our total liability for any claim relating to any order or purchase shall not exceed the amount actually paid by you for the product that gave rise to the claim.

Nothing contained in these Terms excludes or limits any rights that cannot legally be excluded under the applicable consumer protection laws of your jurisdiction.

Some jurisdictions do not permit the exclusion or limitation of certain damages or liabilities. In those jurisdictions, our liability shall be limited only to the maximum extent permitted by applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Mistico Artisan, its owners, officers, directors, employees, contractors, affiliates, artisans, suppliers, licensors, service providers, business partners, and Shopify and its affiliates from and against any claims, demands, actions, losses, damages, liabilities, judgments, settlements, penalties, costs, and expenses (including reasonable legal fees and court costs) arising out of or relating to:

• Your breach of these Terms of Service or any policies incorporated by reference.

• Your violation of any applicable law, regulation, or the rights of any third party.

• Your misuse of our website, Services, or products.

• Any false, misleading, fraudulent, or inaccurate information submitted by you.

• Any content, reviews, photographs, videos, or other materials you submit that infringe the intellectual property, privacy, publicity, or other legal rights of any person or entity.

• Your negligent, unlawful, or intentional acts or omissions.

Mistico Artisan will make reasonable efforts to notify you of any claim subject to indemnification. However, any delay in providing notice shall not relieve you of your obligations under this Section unless you are materially prejudiced by such delay.

Mistico Artisan reserves the right, at its own expense and discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with our defense, including providing relevant documents, information, and reasonable assistance as requested.

Nothing in this Section limits any other legal rights or remedies available to Mistico Artisan under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found by a court or other competent authority to be unlawful, invalid, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law. If full enforcement is not possible, the affected provision shall be deemed modified or severed only to the extent necessary to make it enforceable.

The invalidity or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms of Service, which shall continue in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

No failure or delay by Mistico Artisan in exercising or enforcing any right, remedy, power, or provision under these Terms of Service shall constitute a waiver of that right or any other right. Any waiver shall be effective only if made expressly in writing by an authorized representative of Mistico Artisan.

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies, notices, or operating rules published on our website, constitute the entire agreement between you and Mistico Artisan regarding your access to and use of our Services.

These Terms supersede all prior or contemporaneous communications, negotiations, agreements, representations, understandings, or proposals, whether oral, written, or electronic, relating to the Services.

If any ambiguity or uncertainty exists in the interpretation of these Terms of Service, it shall not be interpreted against either party solely because that party drafted or prepared these Terms.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms of Service without the prior written consent of Mistico Artisan. Any attempted assignment or transfer made without such consent shall be null and void.

Mistico Artisan may assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms of Service, in whole or in part, to an affiliate, successor, purchaser, business partner, or other entity in connection with a merger, acquisition, corporate restructuring, sale of assets, or other business transaction, without prior notice or your consent.

These Terms of Service shall be binding upon and benefit the parties and their respective successors and permitted assigns.

SECTION 22 – GOVERNING LAW

These Terms of Service, together with any separate agreements through which Mistico Artisan provides products or Services, shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to its conflict of law principles.

Any dispute, claim, action, or legal proceeding arising out of or relating to these Terms of Service, the use of our Services, or any purchase made through our website shall be subject to the exclusive jurisdiction of the courts located in the Province of Alberta, Canada.

By using our Services, you expressly consent to the exclusive jurisdiction and venue of the courts of Alberta, Canada, and waive any objection based on inconvenient forum or similar grounds, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms limits or excludes any mandatory consumer rights or legal protections that cannot be waived under the applicable laws of your country, province, state, or jurisdiction.

SECTION 23 – HEADINGS

The section titles and headings used throughout these Terms of Service are provided solely for convenience and reference purposes. They are intended to improve readability only and shall not affect, limit, expand, modify, or otherwise influence the interpretation, meaning, or enforcement of any provision contained in these Terms of Service.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

The most current version of these Terms of Service will always be available on this page. We encourage you to review these Terms periodically to stay informed of any updates.

Mistico Artisan reserves the right, at its sole discretion, to modify, update, amend, replace, or discontinue any part of these Terms of Service at any time, subject to applicable law.

When changes are required by law or materially affect your rights or obligations, we will make reasonable efforts to notify you by posting a notice on our website, updating the "Last Updated" date at the beginning of these Terms, sending an email when appropriate, or by any other method permitted by applicable law.

Unless otherwise required by law or expressly stated in the notice, any changes to these Terms of Service will become effective immediately upon publication on our website.

Your continued access to or use of our website and Services after the effective date of any updated Terms constitutes your acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order, our products, or any of our policies, please contact us using the information below.

Mistico Artisan is committed to providing excellent customer service and will make reasonable efforts to respond to all inquiries as promptly as possible.

Business Name

Mistico Artisan

Website

https://misticoartisan.com

Customer Support Email

infomysticalartisan@gmail.com

Business Address

Mistico Artisan

11041 109 St NW, Unit 108

Edmonton, Alberta T5H 3C3

Canada

Business Phone

+1 (825) 967-1211

Business Registration Number

44816232

VAT Number

Not Applicable

Business Hours

Monday – Friday

9:00 AM – 5:00 PM (Mountain Time)

Customer Support

We are happy to assist you with questions regarding orders, shipping, returns, products, wholesale inquiries, or general customer service.

Email:
infomysticalartisan@gmail.com

Website:
https://misticoartisan.com