Yes. Mistico Artisan ships handcrafted Colombian products worldwide from Canada.

We carefully package every order to ensure it arrives safely, no matter where you are located.

Most orders are processed within 1–3 business days after payment has been confirmed.

During holidays or promotional periods, processing may take slightly longer.

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and tracking link.

Most shipments are sent through Chit Chats, with final delivery handled by trusted local carriers such as USPS, Canada Post, Royal Mail, Australia Post, and others.

Yes.

We offer Free Shipping on orders of CA$39.99 or more.

Shipping costs for smaller orders are automatically calculated during checkout.

For eligible shipments to the United States, applicable import duties are included at checkout whenever available.

For other countries, customs fees and local taxes may apply according to your country's regulations.

Absolutely.

Every product is handcrafted by talented Colombian artisans using traditional techniques passed down through generations.

Because each piece is handmade, small variations make every item unique.

Yes.

Returns are accepted within 30 days of delivery.

Please contact us before sending any item back so we can provide return instructions.

Please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging.

We'll work quickly to provide a replacement or another appropriate solution.

Yes.

We welcome wholesale inquiries from gift shops, museums, boutiques, retailers, cultural organizations, and other businesses.

Please contact us for pricing and shipping information.

You can contact us anytime through our Contact page.

We aim to respond to all inquiries as quickly as possible.