Shipping policy

SHIPPING POLICY

Last Updated: July 31, 2026

Thank you for shopping with Mistico Artisan!

We are proud to offer authentic handmade products crafted by talented artisans from Colombia and selected artisan communities around the world. Every order is carefully prepared and shipped with great attention to quality and customer satisfaction.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Some handmade or made-to-order products may require additional processing time. When applicable, estimated processing times will be displayed on the product page.

Orders are processed Monday through Friday, excluding weekends and Canadian public holidays.

SHIPPING DESTINATIONS

Mistico Artisan currently ships to customers in:

• Canada
• United States
• Europe
• Australia
• United Kingdom
• Asia
• Most countries worldwide

If your country is unavailable during checkout, please contact us before placing your order.

SHIPPING METHODS

Depending on your destination and order, we may ship using trusted carriers including:

• Chit Chats
• Canada Post
• USPS
• UPS
• FedEx
• Other trusted international shipping partners

The carrier used for your shipment will be selected at our discretion based on destination, delivery speed, reliability, and availability.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin after your order has been processed.

Canada:
2–10 business days

United States:
4–10 business days

Europe:
7–20 business days

Australia & New Zealand:
10–25 business days

Other International Destinations:
7–30 business days

These delivery times are estimates only and are not guaranteed.

CUSTOMS, DUTIES & IMPORT TAXES

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout or on the product page, these charges are the responsibility of the customer.

For eligible orders shipped to the United States, customs duties and import charges may already be included in the purchase price through our Delivered Duty Paid (DDP) shipping program. When applicable, this will be clearly indicated before checkout.

ORDER TRACKING

Whenever tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been shipped.

Please note that some economical international shipping services may offer limited tracking depending on the destination country.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Mistico Artisan is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete address information provided by the customer.

DELAYS

Delivery delays may occur due to circumstances beyond our control, including:

• Customs inspections
• Weather conditions
• Carrier delays
• Public holidays
• Transportation disruptions
• Natural disasters
• Labor strikes
• Government actions

We appreciate your patience in these situations.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact us as soon as possible at:

infomysticalartisan@gmail.com

We will work with the shipping carrier to investigate the shipment and help resolve the issue whenever possible.

RETURNED PACKAGES

If a package is returned to Mistico Artisan because:

• the address was incorrect,
• delivery was refused,
• the package was unclaimed,
• or for any reason attributable to the customer,

the customer may be responsible for any return shipping charges, customs fees, and reshipping costs before the order can be sent again.

If you have any questions regarding shipping, please contact us:

Mistico Artisan

Website:
https://misticoartisan.com

Email:
infomysticalartisan@gmail.com

Phone:
+1 (825) 967-1211