Shipping Information

Worldwide Shipping

Mistico Artisan proudly ships authentic handcrafted Colombian products from Canada to customers around the world.

Every order is carefully inspected, securely packaged, and prepared with great attention to detail to ensure it arrives safely.

Free Shipping

🚚 Free Worldwide Shipping on orders of CA$39.99 or more.

For orders below this amount, shipping costs are automatically calculated at checkout based on the destination and package size.

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment has been confirmed.

During holidays, promotional periods, or high-demand seasons, processing times may be slightly longer.

Shipping Partners

Most of our orders are shipped through Chit Chats, one of Canada's most trusted shipping partners.

Depending on the destination country, your package may be delivered by trusted carriers including:

• USPS (United States)

• Canada Post

• Royal Mail (United Kingdom)

• Australia Post

• Other local postal services

Estimated Delivery Times

Delivery times vary depending on the destination.

Canada: 2–8 business days

United States: 4–10 business days

International: 7–25 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

Customs & Duties

United States

For eligible U.S. orders, duties and applicable import charges are included at checkout whenever applicable. Buyers should not be required to pay additional import fees upon delivery.

International Orders

For countries outside the United States, customs duties, taxes, or import fees may apply according to local regulations. These charges are the responsibility of the buyer unless otherwise stated during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Wholesale Orders

Wholesale purchases, bulk orders, custom projects, and orders with special pricing may have different shipping methods, delivery times, and shipping costs.

Please contact us before placing large orders so we can provide the best shipping solution and delivery estimate.

Need Assistance?

If you have any questions regarding shipping, tracking, or delivery, our team will be happy to help.

Contact us anytime, and we'll respond as quickly as possible.