Returns & Refunds

Our Commitment

At Mistico Artisan, every product is carefully inspected before shipping to ensure it meets our quality standards.

Because many of our items are handmade by Colombian artisans, slight variations in color, texture, wood grain, leather, or handcrafted details are part of their uniqueness and are not considered defects.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused.

• The item must be in its original condition.

• The original packaging should be included whenever possible.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products

• Wholesale or bulk orders

• Gift cards (if applicable)

• Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

We will work with you to provide a replacement, refund, or another suitable solution.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method.

Depending on your payment provider, refunds may take several business days to appear.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Mistico Artisan will cover the return shipping costs.

For returns requested for personal reasons (such as changing your mind), the customer is responsible for return shipping costs.

How to Start a Return

Before sending any item back, please contact us first.

Our team will provide the return instructions and the appropriate return address based on your order.

Need Help?

If you have any questions regarding returns or refunds, please contact us.

We're always happy to help.